Four Points by Sheraton Bintan, Lagoi Bay

The service is exceptional. Siska made us feel so at home and remembered our group and room number every morning at breakfast, which was so welcoming and warm. Rio from housekeeping was so friendly and pleasant and folded some super cute towel animals for the kids. The building is beautiful, very new and luxe looking. Lovely decorative touches everywhere. Also an abundance of plants and flowers. A real treat for the eyes. The pools were shallow, so be prepared for more of a casual wading experience - perfect for my kids! A short walk from Warung Yeah - an alternative to hotel food 3 meals a day. An easy drive from the ferry terminal with complimentary drop off and pick up. Comfortable well appointed rooms. Easy drop off and pickup for other activities on the island - no taxi monopoly, Central location The spa was lovely as well

the hotel is relatively new, the beach is nice for kids to play around.

New, modern, hotel (2024). Superb location right next to Lagoi beach. 3 large pools and a beach club at the back with access into Lagoi beach. Good room with sufficient towels and accessories for the beach. Lagoi Plaza (which was largely deserted) is 250 meter walk. But there are two good local eateries on the way.

My husband & myself booked the Ocean View Room for 2 nights. They have a free pick up & drop off to the ferry. It was a 5 star hotel experience, from the time that we reached till our last day in the hotel. We were greeted with a super friendly staff (I’m sorry I didn’t catch her name, but she was so friendly) she offered us a complimentary cake & drink while we waited to be checked in. The hotel was beautifully designed, rooms were extremely clean, great clean swimming pool, great restaurants & bar. Location is perfect, near to the beach & tourist areas. We used the hotel’s E Bike to explore around the resort, the rental of the bikes are super affordable. Definitely returning back to this hotel with our family. I would like to mention, I’m impressed by their customer service. It is beyond excellent! Each and every staff that we met, was extremely polite, friendly & attentive. They listen to all your requests and ensure your requests are attended to & on time. I might not have all their names but would like to thank each and every one of them. Thank you Manager Ditto & Jersica, Chef Joe, Rita, Rifai, Leni, Icha, Febri,Dona, Fatah, Hicho, Putra, Siska, Puspa, Nico, Delisa. All the staff have done beyond excellence & they deserve good appreciation. Thank you team, for making this stay a memorable one!

Our 2-night stay at the 4 Points Sheraton was excellent and very relaxing. The shuttle bus from the ferry terminal was easy and communication by the staff was clear. We arrived at peak check-in time and unfortunately our room was not ready. Due to some issues, it took 90 minutes for our room to be ready, however the staff were exceptional and very apologetic. They gave us a free dinner at the restaurant, delivered fresh fruit and rinks to our room, and then provided a complementary upgrade to a villa for our 2nd night. The room was fantastic - spacious, well appointed and a great ocean view, however the villa was absolutely amazing. It was the nicest accommodation we have stayed in. The private pool and outdoor furniture was great and the room was huge. Certainly the largest bathroom we had ever seen with indoor and outdoor showers. Staff at the spa were professional and of very high standard. Breakfast at the restaurant was plentiful and great local and western selections. Dinner was also great. We tried only Indonesian specialties such as Pulai Gakis, with Djamu to drink. The staff were friendly and knowledgeable and very keen to talk about the local fare. Check out was easy and the shuttle back to the ferry ran on time and maximised our time at the hotel. The staff were all fabulous. Very special mention to Gede for his exceptional service, Viona at check-in and Dona in the Restaurant were amazing too. We will certainly return.